mylucky
By accessing and using the mylucky platform, you agree to be bound by these Terms & Conditions. These terms constitute a legal agreement between you (the user) and our platform.
We reserve the right to modify these terms at any time. Your continued use of the website following any updates constitutes your acceptance of the revised terms. We encourage users to check this page regularly for changes.
To create an account and use our services, you must be at least 18 years of age or the legal minimum age required by the jurisdiction in which you reside. By registering, you confirm that you have the legal capacity to enter into a binding agreement.
Access to our platform is intended for residents of Malaysia. We reserve the right to restrict access to users from certain regions where online gambling may be prohibited or restricted.
When registering, you must provide accurate, current, and complete information. To ensure security and prevent fraud, we require a Know Your Customer (KYC) verification process before any withdrawals are approved.
We offer a variety of payment categories for deposits and withdrawals. Please note that processing times and limits vary depending on the method chosen; these are displayed within your account dashboard.
Each promotion offered by mylucky is subject to its own specific set of rules. For current offers, please visit our Promotions Page.
Our games are provided by licensed game suppliers and utilize certified Random Number Generators (RNG) to ensure fair and unbiased outcomes.
In the event of a technical glitch, system crash, or internet interruption during a round, the round may be voided, and the stakes will be refunded to the player. Any disputed rounds will be investigated based on the server logs provided by the game supplier.
To maintain a fair environment, the following activities are strictly prohibited:
Violating these rules will result in immediate account suspension, forfeiture of funds, and a permanent ban.
We are committed to ensuring that gambling remains a form of entertainment. We provide several tools to help you manage your play, including deposit limits, session reminders, and cool-off periods.
Self-Exclusion: You may request to self-exclude your account. Once a self-exclusion period is set, it cannot be cancelled early. For more details, please visit our Responsible Gaming page.
All content on this website, including logos, graphics, text, and software, is the property of mylucky or its partners and is protected by copyright laws. Users may not reproduce, distribute, or modify any part of the site without explicit written permission.
Our services are provided on an "as is" and "as available" basis. We do not guarantee that the service will be uninterrupted or error-free. Maintenance or unforeseen technical issues may cause temporary downtime.
In the event of an obvious error (e.g., incorrect odds display, balance error, or payout mistake), we reserve the right to correct the error and adjust the user's account accordingly.
We reserve the right to suspend or terminate any account for breaches of these terms, suspected fraud, or inactive status. During an investigation, account access and withdrawals may be temporarily frozen.
Upon termination, remaining balances will be handled according to the nature of the breach; legitimate funds may be returned, while funds derived from fraudulent activity will be confiscated.
Your privacy is important to us. We collect and process your data solely to provide our services and ensure security. For detailed information on how we handle your data, please refer to our Privacy Policy.
If you have a complaint, we ask that you first utilize our internal support channels to reach a resolution. Please provide your account ID and a detailed description of the issue when submitting a complaint.
If a dispute cannot be resolved internally, it will be handled in accordance with the applicable laws of Malaysia through standard legal procedures.
We may update these Terms & Conditions from time to time. All updates will be posted on this page with a revised "Effective Date". It is the user's responsibility to review these terms periodically.
If you have any questions regarding these Terms & Conditions, please contact our support team through the official Support page or the live chat available on this website.