Privacy Policy | mylucky Official Casino Platform Malaysia

Welcome to mylucky. This Privacy Policy explains how we handle personal information when you use our website and services. This policy applies exclusively to users accessing our platform within Malaysia.

Please note that this policy does not cover third-party websites. If you click on external links that take you away from our domain, the privacy practices of those external sites apply, and we encourage you to review their respective policies.

We collect information necessary to provide a secure and compliant gaming environment. The data is grouped as follows:

We gather information through three primary methods:

• Directly from you: When you register, update your profile, or contact support.
• Automatically: Through cookies and technical logs as you navigate our site.
• Service Providers: From partner payment providers and identity verification services.

Your data is used strictly for the following purposes:

• Account Management: Establishing and maintaining your user account.
• Financial Operations: Processing deposits and withdrawals accurately and securely.
• Compliance: Verifying that users are of legal age and preventing identity theft.
• Security: Detecting and preventing fraud, money laundering, and multi-accounting.
• Optimization: Personalizing your experience and improving site performance.
• Legal Obligations: Fulfilling requirements applicable to gambling operators.
• Marketing: Sending promotional updates only if you have explicitly opted in.

We do not sell your personal data to third parties. We only share information in the following circumstances:

We implement robust security measures to safeguard your information:

• Encryption: Data in transit is protected using industry-standard encryption.
• Access Control: Internal access to sensitive data is strictly limited to authorized personnel.
• Isolation: Payment data is handled through secure, isolated channels.
• Monitoring: Continuous system monitoring to detect and mitigate potential threats.

We use cookies to enhance your browsing experience, remember your preferences, and analyze traffic. For a detailed explanation of the types of cookies we use and how to manage them, please visit our Cookie Policy.

Depending on your circumstances, you have the following rights regarding your data:

To exercise any of these rights, please contact our support team via the channels available on the Support page.

We retain your personal information for the duration of your active account lifecycle. Following the closure of an account, data is kept for the timeframe required by applicable law in Malaysia to ensure compliance with regulatory and legal obligations.

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove associated data.

Parents or guardians who believe a minor has created an account are encouraged to report this via the channels available on our Support page.

To provide our services, some of our technical and payment providers may operate outside of Malaysia. In such cases, your data may be transferred across borders. We ensure that appropriate safeguards are applied to maintain the privacy and security of your information during these transfers.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page regularly to stay informed about how we manage your data.

If you have any questions, concerns, or requests regarding your privacy or the handling of your personal data, please reach out to us through the official contact methods listed on our Support page.